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PRIVACY POLICY


Effective from 06/08/2012. Last Updated 26/01/2018.

This privacy policy describes how we, data controller, (WESTBRIDGE HOTEL LIMITED trading as The Westbridge Hotel) collect, use, store, share or process the information we hold about you.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Westbridge Hotel may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information do we collect?

Information we collect may include:

  • Name and Contact information. Contact Preferences.
  • Demographic information such as postcode, preferences and interests that relate to your stay.
  • Information about devices you use to interact with us.
  • Personal preferences such as dietary requirements, disabilities or any other stay special requirements.
  • Your conversations with us when you interact with Reservations, Accounts, Reception and all other departments in relation to your stay.
  • Your feedback on your stay via post stay surveys.
  • Images of you in hotel areas covered by CCTV.
  • Information about your guests travelling with you. Please make sure you have obtained their permission to share the information.

Why we collect your personal information

There are number of reasons why we collect information about you:

  • To fulfil a contract we have with you – Booking process.
  • To comply with legal obligations – Record keeping of hotel guests.
  • To provide you with products and services you have requested.
  • To monitor the use of products and services we offer.
  • To improve products and services both online and offline.
  • To manage our relationship with you.
  • To verify your identity.
  • To allow you to interact with us online through various ways – social media, online forms, website, etc.
  • To conduct analysis and testing of our systems.
  • To keep you informed of our services and products.

Where we collect your information

We collect information you provide to us directly and indirectly when interacting with our products and services. Examples when we collect information may include the following:

  • Making reservation – online, via email, over the phone, at the hotel.
  • Completing forms online(website) and offline(registration cards, comment cards)
  • Using hotel facilities– Restaurant, Lounge, Gym.
  • Using hotel services – In room entertainment.
  • Using Hotel Internet.
  • Participating in competitions and prize draws.
  • Completing online feedback forms about your stay.
  • Interacting with us on Social Media, online forums, by email, phone.
  • Signing up to our newsletter online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.
However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please check their policies before submitting any personal information.

Social Media

We provide links to social media website on our website including Facebook, Twitter, Google, LinkedIn, Instagram and TripAdvisor.
If you log in to or make use of these, we may (depending on your privacy settings) access your information that includes but is not limited to your name, email address, gender, location, profile, picture, contacts and any other information that you have chosen to make available.

To find out how social media sites collect and process your data, please refer to specific social media provider for their privacy policy.

How we share your personal information

We may share your information with our affiliates, advertising networks, partners and suppliers. Your information will only be shared in accordance with this policy and where agreement is in place to ensure your information is protected.

When sharing your information with our data processors, that handle information on our behalf, processors will only use your information in accordance with our instructions and for the purpose of this policy.

Access and Control for you

Please ensure you keep your information up to date. Please notify us when your information has changed if you are unable to do so online.

You can change your communication preferences by following methods:

  • Liaise with a member of Front Office Team.
  • By email request.
  • When completing registration card on arrival.
  • Choosing ‘unsubscribe’ option on relevant communication. For example, every newsletter you receive from us will have an option to opt-out at the bottom of the email.

We may rely on an alternative legal basis for processing an activity, but will inform you of that. If you withdraw consent we may not be able to provide you with services or products you have requested.

You may request a copy of information that we may hold about you. You may ask us to correct any inaccuracies in your personal information.

You may have right to object, erase or restrict our processing of your information.

You have right of access, rectification or removal of your personal data from The Westbridge Hotel database and you may submit your written request to The Westbridge Hotel, 335-337 High Street, London, E15 2TF.

Retaining your information

We will retain your information for uses set out in this policy and for as long as there is a legitimate business reason to do so. In instances where you ask for your information to be removed, information will be retained to comply with legal and regulatory obligations, including business analysis, fraud prevention, debt collection, dispute resolution. We will also retain your information in order to facilitate any bookings you might wish to make in the future. Data will continue to be processed by us in accordance with this policy.

Cookie Policy

Introduction

We use cookies to help improve our websites in a variety of different ways including collecting contextual information about your visit to the site to enhance functionality and user experience.

What are cookies?

Cookies are small text files placed on your devices when you visit websites via internet browsers. Our use of cookies is to primarily help enhance your user experience and improve the efficiency of our website.

What cookies do we use?

Essential cookies – They also allow us to collect information about your use of our websites, enabling us to improve the way they work. Analytics cookies also allow us to see if there are any technical issues on our websites and if you are experiencing any issues using our websites. They also allow us to look at usage statistics and performance. We use Google Analytics to help us understand how you use our services. For more information on Google Analytics, please visit Google’s website.

Tracking and advertising cookies and similar technologies – We use these types of cookies and similar technologies to provide adverts that we think may be more relevant to your interests. This can be based on your browsing activity and is known as Online Behavioural Advertising or OBA. Cookies are placed on your browser, which remembers what websites you’ve been to. Advertising based on what you have been viewing is then displayed.

Web beacons & Tracking pixels – These technologies help us to count users on a web page, and see if a cookie has been activated. They allow us to see how popular content is and if an email has been delivered to a recipient, opened and links clicked on. We use this information to track how successful campaigns have been.

Flash cookies

  • Allow you access to our websites.
  • Permit your internet connection to our websites.
  • Allow our servers to record information about your device (such as IP address, browser type, location, hardware and software information).
  • Collect unique device identifier (UDID), geo-location and other transactional data.
  • Assess content usage.
  • Provide relevant content.


Managing cookies

You can change your cookie settings very easily in your browser settings. However, you need to be careful about restricting the use of cookies, as they may prevent the websites you visit from working as they were intended.

You can also control which companies set cookies on your devices by visiting the following pages. Please note that you will need to turn off any ad blockers or privacy tools to see what cookies are being set:

Internet Advertising Bureau (IAB) Your Online Choices is an industry programme that allows you to control which companies can set cookies and show you advertising. It provides you an easy way of opting out several advertising networks.

The Network Advertising Initiative control page also allows you to control OBA from the advertising networks they represent.

The Digital Advertising Alliance’s control page also allows you to control cookies too.

It is important to remember that these schemes use cookies to remember that you have opted-out of cookies being placed on your browsers. If you clear your cache, the opt-outs will be forgotten and you will have to opt-out again.

You can stop web beacons or tracking pixels being set, although you cannot decline receiving them in emails. For information about managing these, please visit https://www.allaboutcookies.org/

CONTACT US

If you would like to get in touch with us in relation to the above, please contact us